Use-case catalogue
Each use case lists the data types, operations and tests it requires. A use case is executable on a hotel only when its PMS profile marks every required operation as supported.
Guest profile delivery to CRM and CDP
Published v4Receive guest and non-guest profiles with their preferences, consents, memberships and relationships, keep them current through updates, merges and anonymisation, and link them to reservations and stays.
- Direction
- Receives webhooks
- Data types
- guests, profiles, reservations, stays
- Required tests
- 13 mandatory, 5 optional
- Intended systems
- CRM, CDP, Loyalty
Pre-check-in and mobile arrival
Published v1Receive upcoming reservations and their guests, let the guest complete pre-arrival information, write permitted updates back to the property, and follow the reservation through arrival and checkout.
- Direction
- Receives webhooks, Issues commands
- Data types
- reservations, guests, stays
- Required tests
- 20 mandatory, 2 optional
- Intended systems
- Mobile Check-In, Digital Key, Guest Engagement